When will my order ship?

We pride ourselves with our expedience in getting orders out the door.  Almost all orders leave that day or the next business day; there are no delays, or hold-backs if we have the products in stock.  We always communicate if there will be any delay in your order.  We do not ship on Saturdays or Sundays, nor do we ship on stat holidays

Note that orders received before 12 noon PST typically leave that same day; it is just not possible to guarantee it. In those cases, it's best to place the order first, then call us at 250-590-3675. If it did not ship out that day, you can always contact us to upgrade to a faster shipping option.

In rare cases, in order to prevent online fraud, we reserve the right to hold potentially fraudulent orders until we receive satisfactory documentation verifying the legitimacy of the purchase. If we have reason to suspect fraud, we attempt to contact the purchaser, typically in the A.M.

What are my shipping options?

Our checkout pages utilize a live interface with Canada Post, Fedex and UPS servers to generate accurate, economical shipping rates. The actual shipping cost typically depends on your total order weight, delivery location, and shipping method.

Fedex Ground
Transit time is 1-7 business days within Canada. Packages are delivered to addresses Monday through Friday. For example, an order placed over the weekend and shipped out on Monday typically arrives in Ontario on Friday and, with few exceptions, at any address along the East Coast by the following Tuesday.

FedEx Priority Overnight®
Delivery by noon, the next business day if ordered early enough.

Can I pick up my order? 

Of course!  Our warehouse is located in Victoria, BC.  Just make sure to call us at 250-590-9675 to make sure we are aware of your plans :)